Frequently Asked Questions

We totally accept returns! They just need to be processed within 30 days of receiving the order. To place a return, please reach our team at info@remiliahair.com with an order number and you will be refunded in full to the original form of payment. Credit card refunds usually take 5-10 business days to appear on statement.

Shipping times vary depending on location and shipping method. Scroll below for information on US Shipping and International shipping!!!

For a discount code to take effect it must be applied at checkout. Expired discount codes or attempts to apply a discount code after an order has been made will not be recognized (Sorry!). Discount codes can be used only once per order. For the latest promotions, subscribe to our mailing list or follow us on our Instagram.

Yes! We sell on Amazon! Remilia products can be purchased through our official Amazon store

No. To ensure the highest quality and safety standards, the Remilia Hair Manufacturer’s Warranty is non-transferable and only applies to products purchased directly from our official website or our Authorized Amazon Storefront (Sold by Remilia Hair). We cannot guarantee the authenticity or storage conditions of products sold by unauthorized resellers on Amazon or eBay, and therefore these products are not covered by our warranty.

International Shipping Temporarily Paused

We have temporarily suspended standard international shipping due to carrier restrictions and rising transit costs.

However, we are still happy to accommodate international requests via custom orders!

To request a custom shipping quote:

Send an email to info@remiliahair.com with the items you wish to purchase and your full delivery address.

Our team will calculate a tailored shipping rate for you based on your package's total weight and destination.

Note: Custom shipping rates will vary depending on location and order size.

Need to make a change? Or just want to ask a question we haven’t answered yet? We'd love to chat! You can reach us on our site via Live Chat, IG DM's, or via email: info@remiliahair.com

Things happen – we get it. To cancel an order please email us at info@remiliahair.com with Cancel Order # in the subject line as soon as possible. We cannot guarantee that we'll be able to cancel your order once it's been placed, but we'll do our very best!

Remilia processes, packs and ships orders in 1-2 business days. We do not ship on weekends or federal holidays. If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship it to a secure mailbox. We cannot replace an order that was stolen, we recommend making sure your address is secure.

Standard Shipping

• $5: Orders under $50 (3–4 business days)
  
• FREE: Orders $50+ (3–4 business days)

Shipping times are approximate. We are not responsible for carrier delays and cannot offer refunds or store credit for late deliveries.

You will receive a shipping confirmation via email. Once received, you can then click your tracking number to see the status of the delivery. (This is the fun part!)

Listed below are the countries we currently ship too:

North America: Canada

Europe: Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Sweden, Switzerland, Vatican City

United Kingdom

Far East:  Hong Kong SAR, Indonesia, Japan, Malaysia, South Korea, Thailand, Vietnam, China, Taiwan

Oceania: Australia, New Zealand

Middle East: Bahrain, Israel, Jordan, Kuwait, Qatar, Oman, Saudi Arabia, Egypt, UAE

We offer a flat $25 Shipping Fee Worldwide through Fedex.

Shipping time is 5-7 business days and vary from country to country.

You will receive a shipping confirmation via email. Once received, you can then click your tracking number to see the status of the delivery.

Duties and taxes may apply when ordering from outside the United States. These fees are set by customs and international borders and cannot be controlled by Remilia Hair.

Remilia ingredients are sourced from all over the globe. Our products are manufactured in two facilities: one in California, USA, and the other in Italy.

Never. We do not perform animal testing and will never test on animals in the future. We test only on our closest family and friends, who are always more than happy to try out some new exclusive Remilia products!

No, All Remilia products are free from harsh sulfates and parabens.

Yes! All products are gluten-free. As product extensions are released, we will make a note of any exceptions to that rule in this section.

Yes, Remilia is safe for use on extensions. We do not have sulfates or SLS in our formulas, meaning that our products are totally mild and don’t harm your extensions!

Yes, all of our products have tested safe for color-treated hair.

Yes! Our Remilia Bottles are made to be recyclable and repurposed. Whether it’s hair accessories, pins or jewelry, the bottles are perfect for storage and look great in any bathroom/bedroom.

Fun Fact: The cork on the Remilia Bottles are also made from recycled cork themselves!

Our Cosmocaps are 100% biodegradable and we wouldn’t have it any other way!

Once you’ve used up all the silky goodness inside, the capsules can be melted down! Simply place them in hot water and they melt within 10 minutes. You can then water your plants with this, making it a super great fertilizer. Ah, the circle of life!

We appreciate your interest in Remilia’s products! In order to be considered, you must be approved by our wholesale team. Please send an email to info@remiliahair.com and we’ll help you from there. Unauthorized wholesale of our products is not permitted. You must be approved as a wholesaler in order to distribute Remilia products.

Can’t find our products in your area? Let us know where you would love to see Remilia by sending an email to info@remiliahair.com.