We totally accept returns! They just need to be processed within 30 days of receiving the order. To place a return, please reach our team at email@example.com with an order number and you will be refunded in full to the original form of payment. Credit card refunds usually take 5-10 business days to appear on statement.
Shipping times vary depending on location and shipping method. Scroll below for information on US Shipping and International shipping!!!
For a discount code to take effect it must be applied at checkout. Expired discount codes or attempts to apply a discount code after an order has been made will not be recognized (Sorry!). Discount codes can be used only once per order. For the latest promotions, subscribe to our mailing list or follow us on our Instagram or Facebook account.
Need to make a change? Or just want to ask a question we haven’t answered yet? We'd love to chat! You can reach us on our site via Live Chat, IG DM's, or via email: firstname.lastname@example.org
Things happen – we get it. To cancel an order please email us at email@example.com with Cancel Order #in the subject line as soon as possible. We cannot guarantee that we'll be able to cancel your order once it's been placed, but we'll do our very best!
Remilia processes, packs and ships orders in 1-2 business days. We do not ship on weekends or federal holidays. If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship it to a secure mailbox. We cannot replace an order that was stolen, we recommend making sure your address is secure.
- Standard 3-4 business days* $5.00 - $40+ Orders 3-4 business days* $0.00 *Shipping times are approximate, we are not able to refund or issue store credit if shipping is delayed by the carrier.
You will receive a shipping confirmation via email. Once received, you can then click your tracking number to see the status of the delivery. (This is the fun part!)
Listed below are the countries we currently ship too:
We offer a flat $10 Shipping Fee Worldwide through DHL. All duties and taxes are collected upfront upon checkout so you don’t owe anything to DHL when you receive delivery!
Shipping time is 2-4 business days and vary from country to country.
You will receive a shipping confirmation via email. Once received, you can then click your tracking number to see the status of the delivery.
Remilia collects all duties and taxes upfront upon checkout so you don’t owe anything to DHL when you receive delivery!
Remilia ingredients are sourced from all over the globe. The Cosmocap Hair Serum is formulated and produced in Italy and the product is assembled in our logistic centers, in the US & UK.
Never. We do not perform animal testing and will never test on animals in the future. We test only on our closest family and friends, who are always more than happy to try out some new exclusive Remilia products!
Our Cosmocap shells are 100% vegan, made of seaweed and corn starch. Our Cosmocap Hair Serum however, although ethically sourced, is not 100% vegan.
The silk protein found in our Cosmocaps are harvested from a silkworm's cocoon. However, we only harvest after the silkworm moth has already emerged from its cocoon, therefore no harm or damage is done to the worm whatsoever.
No silkworms are harmed during the production of the silk protein ingredient.
No, All Remilia products are sulfate-free and paraben-free.
Our Cosmocap Hair Serum does contain silicones. The silicones actually provide an ideal vehicle for delivering certain actives that show long-term improvement over time (like keratin amino acids).
The silicones we use are super lightweight and easy to wash off, so they’re less likely to build up and block out hydration!
Actives, including oils, can be sensitive to air and light, and can oxidize or break down over time with exposure, if not protected. The capsule effectively protects the ingredients and delivers a fresh dose each time.
Yes! All products are gluten-free. As product extensions are released, we will make a note of any exceptions to that rule in this section.
Yes! Remilia Formulas are clinically tested and do not cause any allergic reactions.
Yes, Remilia is safe for use on extensions. We do not have sulfates or SLS in our formulas, meaning that our products are totally mild and don’t harm your extensions!
Yes, all of our products have tested safe for color-treated hair.
Yes! Our Remilia Bottles are made to be recyclable and repurposed. Whether it’s hair accessories, pins or jewelry, the bottles are perfect for storage and look great in any bathroom/bedroom.
Fun Fact: The cork on the Remilia Bottles are also made from recycled cork themselves!
Our Cosmocaps are 100% biodegradable and we wouldn’t have it any other way!
Once you’ve used up all the silky goodness inside, the capsules can be melted down! Simply place them in hot water and they melt within 10 minutes. You can then water your plants with this, making it a super great fertilizer. Ah, the circle of life!
WHOLESALE / STOCKISTS
Looking to find our products in person? Check our Stockists to find your closest member of the Remilia Familia.
We appreciate your interest in Remilia’s products! In order to be considered, you must be approved by our wholesale team. Please send an email to firstname.lastname@example.org and we’ll help you from there. Unauthorized wholesale of our products is not permitted. You must be approved as a wholesaler in order to distribute Remilia products.
Can’t find our products in your area? Let us know where you would love to see Remlilia by sending an email to email@example.com.
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